Terms of Service

These terms govern your use of 20-20-20 Vision (the "App") and any purchase of 20-20-20 Vision Pro. By downloading or using the App, or by purchasing Eye Rest Pro, you agree to these terms.

The App is provided by 20-20-20 Vision LTD, a company registered in England and Wales (company no. 17357658), registered office 66 Paul Street, London EC2A 4NA ("we", "us"). Contact: help@20-20-20-vision.com.

1. The App

20-20-20 Vision Reminder is a Windows desktop application that reminds you to take eye breaks. A free tier is available, alongside a one-time paid upgrade ("20-20-20 Vision Pro") that unlocks additional features (smart pausing, keyboard shortcuts, settings backup, and other features as described on this website or within the App).

2. License to use the App

We grant you a non-exclusive, non-transferable license to install and use the App, subject to these terms. You may not redistribute, resell, reverse-engineer, or sublicense the App itself.

Personal use. The free tier and 20-20-20 Vision Pro are licensed to an individual. You may use them on the computers you work on, including one provided by your employer, as long as you chose the license and it remains yours. If you change job, the license goes with you.

Organisational use. Where an organisation pays for, deploys, centrally manages or requires the App across devices it owns or administers, that is organisational use, and it needs a 20-20-20 Vision for Workplaces ("Workplaces") or Enterprise license rather than personal ones. Buying personal Pro licenses in bulk, or reimbursing staff for them, does not cover organisational deployment. See 20-20-20 Vision for Workplaces.

3. 20-20-20 Vision Pro purchase and activation

• 20-20-20 Vision Pro is a one-time purchase, not a subscription.
• Your 20-20-20 Vision Pro license key may be activated on up to 2 devices at a time. You can deactivate a device at any time from within the App to free up a slot for a new one.
• Purchases are processed by Paddle (paddle.com), acting as merchant of record. Paddle handles payment, currency and tax on our behalf, and your purchase appears on your statement from Paddle rather than from us. We issue your license key once Paddle confirms the payment. By purchasing, you're also agreeing to Paddle's buyer terms, which govern the payment transaction itself.

4. Workplaces and Enterprise licences

Organisational licences are sold individually for a fixed term, annual or monthly, as set out on the 20-20-20 Vision for Workplaces page. They license the App for the length of that term rather than permanently.

• A licence entitles one individual to use the App. It is held by a person when one of your administrators assigns it to them; installing the App does not assign one. You may unassign a licence and give it to somebody else at any time, for instance when a person joins or leaves.
• We never unassign a licence on your behalf. Assignments are yours to make and yours to change, and nothing we do alters them.
• The App runs for as many people as you hold licences for. If you assign more licences than you hold - because a term has ended, or a renewal is for fewer - the excess do not work: the licences assigned earliest remain in force and the rest do not. Nothing is unassigned, your dashboard shows which are affected, and you change which by unassigning and reassigning.
• Annual terms may be paid by invoice or card, and the price is fixed for the term. Licences bought during a term join the term you already hold and are charged pro rata for the remainder of it, so an annual licence has one renewal date however many times you add to it. Where an annual term is being paid by invoice, further annual licences are added by invoice for the same reason. Monthly terms are paid by card only, and the number may be changed for the following month.
• Licences that nobody holds may be given up. On an invoiced term they cease to be assignable immediately; on a card subscription they remain assignable until your next billing date, when the quantity changes. In neither case is the remainder of the term you have paid for refunded, and a licence somebody holds cannot be given up until it is unassigned.
• Where the administration dashboard is used, we hold only what is needed to manage licences: the people you have listed, who currently holds a licence, and when it was assigned. Running the App puts nobody on that list and creates no record with us. If you choose to keep the list in step with one of your security groups, we hold the members of that one group and never anything else from your directory. Adherence figures, where an organisation enables them, are weekly totals of break counts and of how long the App was counting, resting or deliberately holding reminders back. They carry no licence, user or device identifier, no time of day and no application names, and are added into an organisation-level total on arrival rather than stored individually. They are not attributable to an individual, and no per-person breakdown can be produced from them. See our privacy policy.
• Closing your account. An administrator may close the account from the dashboard at any time, without giving a reason. Closing ends every licence immediately, whether or not the term you have paid for has run out, and the unexpired remainder is not refunded - the same rule as licences given up above. Where a monthly subscription is running it must be cancelled first, so that closing cannot stop your service while the payments continue. Closing is also a request to erase: your administrators can no longer sign in, and what we hold about your people is deleted within seven days. We keep no copy for you, so take your export first, or let the dashboard email it to you as you close.
• Support. Support is provided through the help section of your dashboard and at help@20-20-20-vision.com. We answer as quickly as we can, and we do not commit to a response time. It covers the App, the dashboard and the licences you hold; it does not extend to your own directory, management tooling or hardware, though we will tell you what we can see from our side.
• The Workplaces build is licensed for the term and does not fall back to a free tier. If a term ends without renewal it stops reminding on every affected device, and an administrator can remove it centrally. Anyone who wants to carry on individually can install the free app or buy a personal Pro licence.

5. Pricing and currency

Prices are set by country and charged in your local currency wherever we offer one. Where you are, 20-20-20 Vision Pro costs $15, and Workplaces licences are priced on the Workplaces page.

Prices on this website are worked out from your approximate location, the same way the checkout works it out, so the two should agree. The checkout shows the exact amount, in the currency you will be charged and including any tax that applies, before you pay, and that is the price of your purchase. If it differs from a price you saw on this website, you can leave without paying.

Tax follows the custom where you are. Where prices are normally quoted with tax included, as they are in the UK and across Europe, the 20-20-20 Vision Pro price you see is the price you pay and the VAT is already in it. Where sales tax is normally added at the till, as it is in the United States and Canada, it is added at the checkout once your location is known, because the rate there depends on your state or province. Workplaces prices are quoted excluding VAT throughout, since they are sold to businesses; the tax due is added at the checkout or shown on your invoice.

If we don't price in your currency, the checkout charges you in the currency it shows, usually US dollars, and your card issuer or bank may convert that at their own exchange rate and add a foreign transaction fee. That is outside our control, and we add no fees of our own on top of the price the checkout shows.

6. Refunds and cancellation

Under the UK Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel an order for digital content. Because 20-20-20 Vision Pro is delivered immediately on purchase (an active license key), the checkout will ask you to expressly confirm that you want immediate access and understand that this waives your statutory 14-day cancellation right, in line with the Regulations' standard exception for immediately-delivered digital content.

If a Pro purchase is refunded or the payment is reversed, the license key issued for it stops working.

Regardless of the above, nothing in this section affects your legal rights if the software is faulty or not as described (e.g. under the Consumer Rights Act 2015).

7. Availability and changes

We aim to keep the App and its licensing service available, but don't guarantee uninterrupted access - for example, license validation depends on our licensing service and its hosting provider being reachable. We may update, modify, or discontinue features of the App over time, and will make reasonable efforts to communicate material changes.

8. Accessibility

We want 20-20-20 Vision and this website to be usable by as many people as possible, which is fitting for an app about looking after your eyes.We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA as a practical target, including readable contrast, keyboard navigation, and text alternatives for meaningful images. The desktop app also offers a larger, high-contrast text mode and honours your system light/dark theme. We're a small team but we treat accessibility problems as bugs worth fixing. If something is hard to read, use, or navigate, please tell us at help@20-20-20-vision.com and we'll do our best to put it right."

9. Disclaimer and liability

The App is provided "as is". To the fullest extent permitted by law, we exclude all warranties not expressly stated here, and our liability to you is limited to the amount you paid for 20-20-20 Vision Pro. We don't exclude or limit liability where it would be unlawful to do so - for example, liability for death or personal injury caused by negligence, or for fraud.

10. Intellectual property

The App, its name, and associated branding are our property (or used under license). These terms don't transfer any of that ownership to you.

11. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time. Continued use of the App after an update means you accept the revised terms.

13. Contact

Questions about these terms: help@20-20-20-vision.com